Refund policy

Change-of-mind returns

You have 10 days from the date you receive your item to request a change-of-mind return for an eligible online purchase.

The item should be unused and in the condition you received it. Please include the original packaging, tags, and accessories where applicable, and have your receipt or other proof of purchase ready. Eligibility is subject to applicable law. For example, items made to your specifications may be excluded from change-of-mind returns. Buying an item at a discount does not by itself make it ineligible.

To request a return, email info@hiproshop.com with your order number and the item you wish to return. Please contact us before sending it back so we can explain how to return it and confirm any applicable charges.

Damaged, defective, or incorrect items

If your item arrives damaged or defective, or you receive the wrong item, contact info@hiproshop.com as soon as possible. Include your order number, a brief description of the issue, and photos if available. We’ll review the issue and explain the next steps and available remedy.

Warranty claims

Warranty periods and coverage vary by product. Check the product page or the warranty information provided with your purchase. To make a claim, email info@hiproshop.com with your proof of purchase and a description of the issue. Warranty coverage is separate from the change-of-mind return period. Your rights under applicable consumer protection law still apply.

Exchanges

If you’d like a different product, size, or colour, request a return for the original item. Once the return is accepted, you can place a separate order for the replacement. If we sent you the wrong item, follow the instructions under Damaged, defective, or incorrect items.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know the outcome. Approved refunds are issued within 2–3 working days of approval, using your original payment method.

• Cash on Delivery (COD). The delivery company returns your refund in cash.

• Whish Money. If you paid through the Whish app, we send the refund through Whish Money.

For questions about a return, refund, or warranty claim, email info@hiproshop.com.